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+48 786 966 333 | [Email protected]

PACKSHOT - FAQ

Frequently asked questions about product images

1. How to start?

1. Contact us by phone or send an inquiry to [Email protected]. We will prepare the offer as soon as possible.


2. Pack and send your products to us or send us a courier order. Also send us photo guidelines that will enable us to continue working with your product.


3. That's all, you'll get photos soon!

2. What's the time of realisation?

The standard delivery time is the period up to 5 working days from the transfer of all products, a set of guidelines and in the case of first cooperation, prepayment. The execution time is counted from the first full day, when we have all the mentioned components. In the case of orders on the above 100 photos, this time may be extended and we set it individually. We also offer implementation on the next business day and other short dates. If you need photos urgently - contact us.

3. How do you count the number of photos?

The rates given in the price list are the cost of one photograph. For example - we make 3 shots of women's handbags at the front, side and back, despite the fact that the product is one, the pictures are three.

4. What do I get for the price of a standard packshot?

1. Photo in minimum resolution 2000px / longer side and 300DPI.


2. Additional image in the resolution provided by the Customer (for example for the needs of the Online Store).


3. Basic retouching including background removal, minor corrections and color correction.


4. A trial photo before completing the whole lot.


5. 3-monthly archiving of packshots.


6. Providing images in the form of an online gallery secured with a password with the possibility of quick download to disk.

5. What do I get in the price of the PREMIUM packshot?

1. Photo in minimum resolution 4000px / longer side and 300DPI.


2. Additional optional two variants of photos in the resolution provided by the Customer (for example for the needs of the Online Store).


3. Comprehensive retouching including background removal, adding shadows, removing dirt, creases or blemishes, and advanced color correction.


4. A trial photo before completing the whole lot.


5. 3-monthly archiving of packshots.

Providing images in the form of an online gallery secured with a password with the possibility of quick download to disk.

6. Do you make corrections?

Of course! If the photo is taken incorrectly in relation to the provided guidelines (brief), the Customer may request corrections, until the effect is consistent with all guidelines. The standard time of making corrections is the period up to 72h working days.


In case the effect is unsatisfactory and all guidelines have been applied, the Client is entitled to one free round of postproduction corrections (retouching).

7. I hesitate, do you take a trial photo?

Sure! We can make a 2 test photo, which we provide with a watermark. With it, you can check the quality of our work on your product. The photo is free and we make it in standard time (up to 5 working days). If you decide to cooperate and purchase it, we will provide it in full resolution without a watermark. More information on this subject here.

8. Copyright.

At the moment of transferring the photos, the client receives full copyright. It can therefore freely use them and modify them, as well as transfer without any time limits, territorial or other.

9. Will you put my photos in the portfolio?

Photographs in the portfolio are placed only with the consent of the customer for their publication.

10. Can I be taking pictures?

We do not provide this opportunity.

11. How to prepare products for photos?

Products should be clean, without imperfections. If products require assembly, they should be delivered to us in such a way (we know, however, that this is not always possible). In the case of clothing, clothes should be ironed, tags, pendants and other items removed, which are usually not useful for photos. In the case of lack of time for activities related to the preparation of products for the session, ie ironing, folding, removing unnecessary elements or if transport prevents such activities, these activities can be done on the spot. The costs of additional services are given in price list.

12. Will I get an additional TIF or PSD format in 8 or 16-Bit?

Of course! However, please let us know before you take the order. We will prepare them free of charge.

13. Can I get RAWs?

We do not share RAW files.

14. Do you take pictures suitable for printing?

Photographs can be used in most forms printed in standard formats. We prepare files in the CMYK color space. Each publication has different requirements, so please contact us to arrange all details.

15. Is packshot one photo?

Packshot is an English term used in the advertising industry as a phrase that defines the presentation of a product with, in this case, a stable image. By the part of PACK (SHOT) concluded on time it may be mistakenly received as a set of photos. This is a single photo. Packshot in our case, we can use the product picture interchangeably with the term.

16. What does the payment look like?

Payment is made on the basis of a VAT invoice. The customer receives photos with a watermark or contact sheet before payment, so that he can check the final effect and accept it or request corrections. Then, after payment, we transfer the final material (high resolution, no watermarks).


In the case of the first implementation, a prepayment of 50% or 100% is required.

17. How are group photos billed?

The rates in the price list include a maximum of two products in one photo. With each subsequent product in the photo, the rate is increased by 50%.

18. How are the photos of larger products billed?

Overall products (above 100 cm) are billed at premium premium packshots + 50%.

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